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Email Reminders

Solutions for email reminder issues including delivery problems, wrong days, and settings troubleshooting.

Email Reminder Troubleshooting

Common Issues and Solutions

Not Receiving Email Reminders

Check Your Notification Settings

  1. Sign in to your account and navigate to Settings → Profile → Notifications
  2. Verify email notifications are enabled - the checkbox should be checked
  3. Confirm you have selected at least one day - at least one day button should be blue/active
  4. Make sure you clicked "Save Preferences" - look for the "You have unsaved changes" message

Email Delivery Issues

Check Your Email Folders

  • Look in your Spam/Junk folder - automated emails sometimes get filtered
  • Check your Promotions tab (Gmail) or equivalent folder
  • Search for emails from "noreply@m.francoflex.com"

Add to Safe Senders

  • Add noreply@m.francoflex.com to your email contacts
  • Mark previous the platform emails as "Not Spam" if found in junk
  • Create a filter/rule to always allow emails from @m.francoflex.com

Verify Your Email Address

  1. Go to Settings → Profile → General
  2. Confirm your email address is correct and up-to-date
  3. Update if necessary and don't forget to verify the new address

Still No Emails?

Recent Changes

  • Did you just enable reminders? Wait until the next scheduled day to receive your first email
  • Reminders are sent at 9:00 AM Eastern Time on your selected days only

Email Provider Issues

  • Some corporate or school email systems block automated emails
  • Try adding a personal email address (Gmail, Yahoo, etc.) temporarily to test
  • Contact your IT department if you suspect email filtering

Receiving Reminders on Wrong Days

Check Your Day Selection

  1. Go to Settings → Profile → Notifications
  2. Review which days are highlighted (active)
  3. Click days to toggle them on/off as needed
  4. Remember: Blue/active = you'll get reminders, Gray/inactive = no reminders

Understanding the Schedule

  • Monday = Monday reminders (day buttons match calendar days)
  • Reminders are sent at 9:00 AM Eastern Time
  • Changes take effect the next day after saving

Too Many or Too Few Reminders

Adjusting Frequency

  • Too many: Reduce the number of active days (try 3 days per week: Mon, Wed, Fri)
  • Too few: Add more days or enable daily reminders for intensive learning
  • Just right: Most users find 3-5 days per week optimal

Reminder Timing

  • All reminders are sent at 9:00 AM Eastern Time
  • You'll receive maximum one email per day (we don't spam!)
  • No reminders on days you haven't selected

Email Content Issues

Wrong Language

Your reminder emails should match your account language preference:

  1. Go to Settings → Profile → General
  2. Check your "Preferred Language" setting
  3. Update if needed - future emails will use the new language
  • Dashboard Link: Should take you directly to your dashboard
  • Unsubscribe Link: Should open your notification settings
  • If links don't work, try accessing the platform directly and navigating to the sections manually

Account and Settings Issues

Settings Won't Save

  • "Save Preferences" button disabled: This means you haven't made any changes
  • Changes not applying: Make sure you click "Save Preferences" after making changes
  • Page refreshes: Your settings should persist - if they don't, try clearing your browser cache

Multiple Accounts

  • Make sure you're signed into the correct the platform account
  • If you have multiple accounts (personal/work), settings are separate for each
  • Check which email address you're signed in with

Technical Problems

Browser Issues

  • Try a different browser (Chrome, Firefox, Safari, Edge)
  • Clear your browser cache and cookies for francoflex.com
  • Disable browser extensions temporarily to test
  • Enable JavaScript if it's disabled

Mobile App vs Web

  • Notification settings are managed through the web interface only
  • Changes made on the website will affect reminders for your entire account
  • Mobile apps sync with your web settings automatically

Getting Help

Before Contacting Support

Please check:

  • ✅ Email notifications are enabled in settings
  • ✅ At least one day is selected
  • ✅ You've clicked "Save Preferences"
  • ✅ You've checked spam/junk folders
  • ✅ Your email address is correct in your profile

Contact Information

If you've tried the above steps and still need help:

  1. Include this information when contacting support:

    • Your registered email address
    • Which days you have selected
    • When you last received a reminder email
    • Your browser and device type

  2. Describe the specific problem:

    • "I'm not receiving any emails"
    • "I'm getting emails on wrong days"
    • "My settings won't save"

Quick Reference

Settings Location

Settings → Profile → Notifications

Email Details

  • Sender: Alexa <noreply@m.francoflex.com>
  • Time: 9:00 AM Eastern Time
  • Frequency: Once daily on selected days only

Default Settings

  • Email notifications: Enabled
  • SMS notifications: Enabled (coming soon)
  • Days: Monday through Friday (weekdays)

Remember

  • Changes take effect the next day
  • Only one email per day maximum
  • You control everything - enable/disable anytime