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Email & SMS Reminders

Stay on track with personalized email and SMS reminders to maintain a consistent language learning routine.

Overview

Stay on track with your language learning journey! the platform can send you personalized email and SMS reminders to help you maintain a consistent learning routine. Our smart reminder system works around your schedule and preferences.

Setting Up Learning Reminders

Accessing Notification Settings

  1. Sign in to your account
  2. Navigate to Settings → Profile → Notifications
  3. Configure your reminder preferences

Choosing Your Notification Channels

Email Notifications

  • ✅ Enabled by default
  • Receive beautifully designed reminder emails from Alexa
  • Delivered to your registered email address

SMS Notifications

  • ✅ Now available - receive quick text message reminders
  • Requires a valid phone number in your profile settings
  • Perfect for on-the-go learning reminders
  • Setup Required: Add your phone number in Settings → Profile → Personal Info first

Selecting Your Reminder Days

Choose which days of the week you want to receive learning reminders:

  • Monday through Sunday: Toggle any combination of days
  • Default Setting: Weekdays (Monday-Friday) are pre-selected
  • Flexible Scheduling: Perfect for your work schedule or personal routine

Examples:

  • Busy Professional: Enable Monday, Wednesday, Friday for spaced learning
  • Weekend Learner: Enable Saturday and Sunday for intensive sessions
  • Daily Commitment: Enable all seven days for maximum progress

Saving Your Preferences

  • Save Button: Click "Save Preferences" to apply your changes
  • Change Tracking: You'll see "You have unsaved changes" when modifications are pending
  • Instant Updates: Changes take effect immediately after saving

What to Expect

Reminder Schedule

  • Delivery Time: 9:00 AM Eastern Time
  • Frequency: Once per day on your selected days
  • Consistency: No duplicate messages - we respect your time

Message Content

Email Reminders include:

  • Personal Greeting: Addressed to you by name
  • Motivational Message: Encouraging content in your preferred language
  • Key Benefits: Reminders about your professional goals, confidence building, and Law 96 compliance
  • Quick Access: Direct link to your dashboard
  • Easy Management: Unsubscribe or modify preferences anytime

SMS Reminders include:

  • Concise Message: Short, motivational text optimized for mobile
  • Personal Touch: Uses your name for a friendly greeting
  • Quick Access: Simple link to francoflex.com
  • Language Support: Available in French, English, and Spanish
  • Character Optimized: Designed to fit within standard SMS limits

Language Support

Reminders are automatically sent in your account's preferred language:

  • French: Default language with Quebec terminology
  • English: Clear, professional communication
  • Spanish: Full support for Spanish-speaking users

Managing Your Reminders

Pausing Reminders

To temporarily stop reminders:

  1. Go to Settings → Profile → Notifications
  2. Uncheck "Email notifications" and/or "SMS notifications"
  3. Click "Save Preferences"

Adding Your Phone Number

To receive SMS reminders, you'll need to add your phone number:

  1. Navigate to Settings → Profile → Personal Info
  2. Enter your phone number with country code (e.g., +1 555-123-4567)
  3. Click "Save Profile"
  4. Return to Notifications settings to enable SMS reminders

Changing Your Schedule

Update your reminder days anytime:

  1. Access your notification settings
  2. Toggle days on/off as needed
  3. Save your changes

Unsubscribing

You can unsubscribe from reminders in several ways:

  • From Email: Click the unsubscribe link at the bottom of any reminder email
  • From Settings: Disable email and/or SMS notifications in your profile settings
  • SMS Stop: Reply "STOP" to any SMS reminder to disable SMS notifications

Troubleshooting

Not Receiving Reminders?

Check Your Settings

  • Ensure email and/or SMS notifications are enabled
  • Verify you have at least one day selected
  • Confirm you've clicked "Save Preferences"

Email Delivery Issues

  • Check your spam/junk folder
  • Add noreply@m.francoflex.com to your contacts
  • Verify your email address is correct in your profile

SMS Delivery Issues

  • Confirm your phone number is correct and includes country code
  • Check that SMS notifications are enabled in your settings
  • Ensure your phone can receive international SMS messages
  • Verify your mobile carrier supports SMS from international numbers

Still Having Issues? Contact our support team - we're here to help you succeed in your language learning journey!

Receiving Too Many Reminders?

  • Review your selected days and adjust as needed
  • Consider reducing to 2-3 days per week for a lighter schedule
  • Remember: consistency matters more than frequency

Best Practices

Optimal Learning Schedule

  • Beginners: Start with 3 days per week (Monday, Wednesday, Friday)
  • Intermediate: Try 4-5 days for steady progress
  • Advanced: Daily reminders for intensive improvement

Making the Most of Reminders

  • Set Realistic Goals: Choose days you can actually commit to learning
  • Create a Routine: Pick the same days each week for habit formation
  • Stay Flexible: Adjust your schedule as your routine changes

Combining with Other Features

Use email reminders alongside:

  • Vocabulary Reviews: Perfect timing for daily vocabulary practice
  • Conversation Practice: Reminders to schedule time with Madame AI
  • Progress Tracking: Regular check-ins on your learning goals

Privacy and Control

  • Your Choice: Only receive reminders when you explicitly enable them
  • Full Control: Modify or disable anytime without losing your account
  • Secure Delivery: Your email address is protected and never shared
  • Respectful Communication: We only send what you've requested
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